
Frequently asked questions
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117 answers, by topic
Booking, Changes & Cancellation
15 questions
How do I book an apartment at Chesa Michel?
RelatedCan I send an enquiry by email instead of booking online?Is there a minimum stay?
Is there a minimum stay?
RelatedAre there fixed arrival and departure days?Can I rent an apartment for several months?
Can I send an enquiry by email instead of booking online?
RelatedHow do I book an apartment at Chesa Michel?I haven't received a reply to my enquiry.
Can I rent an apartment for several months?
RelatedIs there a minimum stay?
Can I cancel my booking free of charge?
RelatedI booked via a booking platform – who is responsible for changes?
Are there fixed arrival and departure days?
RelatedIs there a minimum stay?
We're taking several apartments – is that one booking?
RelatedDoes every guest have to complete the check-in individually?Do we get a group rate for several apartments?
I haven't received a reply to my enquiry.
Can you reserve an apartment for me provisionally?
RelatedHow do I book an apartment at Chesa Michel?Can I send an enquiry by email instead of booking online?
I booked via a booking platform – who is responsible for changes?
Can I transfer my booking to another person?
RelatedI booked via a booking platform – who is responsible for changes?
I've booked but haven't received a confirmation.
How far in advance can I book?
RelatedAre there fixed arrival and departure days?Can I extend my stay?
Can I extend my stay?
Do I get a refund if I leave early?
Price, Payment & Invoice
14 questions
What additional costs are there?
RelatedWhat does the total price shown include?How much is the accommodation fee (incl. visitor's tax) and where is it paid?
Which payment methods do you accept?
RelatedCan I pay by invoice or bank transfer?Can I split the amount across several payments or cards?Do you accept Reka cheques?
When is payment due?
RelatedCan I split the amount across several payments or cards?Which payment methods do you accept?
What does the total price shown include?
RelatedWhat additional costs are there?How much is the accommodation fee (incl. visitor's tax) and where is it paid?
Can I pay by invoice or bank transfer?
RelatedCan I split the amount across several payments or cards?Will I get an invoice for my accounts?
Is there a discount for returning guests?
Do we get a group rate for several apartments?
RelatedWe're taking several apartments – is that one booking?Can you rent the whole house?
Can I split the amount across several payments or cards?
Will I get an invoice for my accounts?
How much is the accommodation fee (incl. visitor's tax) and where is it paid?
Do you accept Reka cheques?
Do I have to pay a deposit?
Are there last-minute or low-season offers?
Can I give a gift voucher?
Arrival & Check-in
13 questions
What are the check-in and check-out times?
RelatedCan I arrive earlier or leave later?We're arriving late in the evening – is that a problem?
How do I get into the apartment?
RelatedHow do I open the key box?Do I have to complete the online check-in?
What's the best way to get here?
RelatedHow far is it from Bever station to the house?Which passes are open in winter?How do I get from the airport to Chesa Michel?
How do I get from the airport to Chesa Michel?
RelatedHow far is it from Bever station to the house?Is there a taxi service?
Is there a taxi service?
Can I arrive earlier or leave later?
RelatedCan we drop off our luggage before the apartment is ready?What are the check-in and check-out times?
How do I open the key box?
What do I do with the keys when I leave?
Does every guest have to complete the check-in individually?
Do I have to complete the online check-in?
RelatedHow do I get into the apartment?What do I do with the keys when I leave?
Can we drop off our luggage before the apartment is ready?
We're arriving late in the evening – is that a problem?
RelatedHow do I open the key box?Who can I contact on site during my stay?
How far is it from Bever station to the house?
Amenities & Technology
14 questions
Is there Wi-Fi?
RelatedWhat TV and streaming options are available?Can I work from the apartment?
Can I work from the apartment?
RelatedIs there Wi-Fi?
How is the mobile reception?
RelatedIs there Wi-Fi?
What TV and streaming options are available?
Can the bedrooms be darkened?
How is the heating – is there a stove or a fireplace?
RelatedIs it warm enough in winter, and can I adjust the temperature myself?
Is it warm enough in winter, and can I adjust the temperature myself?
RelatedHow is the heating – is there a stove or a fireplace?
Can I do laundry on site?
RelatedIs there an iron?
How are the beds arranged in the apartment?
RelatedCan another person join us at short notice?What are the bathrooms like?
Which apartments have a balcony?
RelatedWhat are the rules on smoking and quiet hours?What views do the apartments have?
What views do the apartments have?
Can we bring our own bed linen and save the flat fee?
Can another person join us at short notice?
RelatedHow are the beds arranged in the apartment?Is there a cot – or even two?
Is there a lift in the house?
Kitchen & Bathroom
7 questions
Is there a hairdryer?
RelatedAre towels provided?
Are towels provided?
RelatedWhat additional costs are there?Can I get fresh bed linen and towels during my stay?
How is the kitchen equipped?
RelatedDo the Nair and Grisch studios have a proper kitchen?Is there a coffee machine, and are capsules provided?
Is there a coffee machine, and are capsules provided?
RelatedHow is the kitchen equipped?Do the Nair and Grisch studios have a proper kitchen?
Is there a microwave?
RelatedHow is the kitchen equipped?Do the Nair and Grisch studios have a proper kitchen?
What are the bathrooms like?
Do the Nair and Grisch studios have a proper kitchen?
RelatedHow is the kitchen equipped?
Parking & Car
10 questions
Is there parking at the house?
RelatedCan I choose a specific parking space?Will my car with a roof box fit in the underground garage?I didn't book a parking space during check-in – can I still add one?
Can I charge my electric car at the house?
RelatedWhere is the nearest petrol station?Is there parking at the house?
Where is the nearest petrol station?
Do I need snow chains or a four-wheel drive in winter?
RelatedWhich passes are open in winter?Is there parking at the house?
Which passes are open in winter?
RelatedDo I need snow chains or a four-wheel drive in winter?What's the best way to get here?
Can I choose a specific parking space?
RelatedWill my car with a roof box fit in the underground garage?
I didn't book a parking space during check-in – can I still add one?
RelatedDo I have to book or pay for the parking space twice?
Is there free public parking in Bever?
Will my car with a roof box fit in the underground garage?
Do I have to book or pay for the parking space twice?
Children & Pets
9 questions
Are dogs allowed?
RelatedCan we bring a cat or another pet?We're not bringing the dog after all – do we get the fee back?
Is there a cot – or even two?
RelatedIs there a high chair for toddlers?Do babies count towards the number of guests?
Is there a high chair for toddlers?
Where can I leave the pushchair?
Is there a playground?
Can we bring a cat or another pet?
RelatedAre dogs allowed?
Do babies count towards the number of guests?
RelatedIs there a cot – or even two?Can another person join us at short notice?
Are there toys, books or games?
RelatedIs there a playground?
We're not bringing the dog after all – do we get the fee back?
RelatedAre dogs allowed?
On Site & House Rules
15 questions
Where can I store skis, bikes and equipment?
RelatedCan I charge my e-bike?Where can I rent skis or bikes?
Is there an iron?
RelatedCan I do laundry on site?
Is there a vacuum cleaner?
RelatedIs there an iron?
Can I charge my e-bike?
RelatedWhere can I store skis, bikes and equipment?Is there parking at the house?
Is there a ski boot dryer?
Is there a barbecue, a sauna or a garden?
What are the rules on smoking and quiet hours?
What do I need to keep in mind when checking out?
RelatedWhat are the check-in and check-out times?How do I dispose of my rubbish?
How do I dispose of my rubbish?
Can I book a cleaning during my stay?
Can I get fresh bed linen and towels during my stay?
RelatedCan I book a cleaning during my stay?Are towels provided?
Where can I shop and eat nearby?
Opening hours & contact
Volg BeverVillage shop with post office · Bever
All opening hours
Migros SamedanSupermarket · Samedan
All opening hours
Coop SamedanSupermarket · Samedan
All opening hours
Aldi SamedanSupermarket · Samedan
All opening hours
Coop St. Moritz BellevueSupermarket · St. Moritz
All opening hours
Lidl St. MoritzSupermarket · St. Moritz-Bad
All opening hours
Current opening hours, phone and website are loaded from Google Maps (sets Google cookies).
Information from Google Maps
RelatedWhen is the Volg shop in Bever open?Is breakfast available?
When is the Volg shop in Bever open?
Opening hours & contact
Volg BeverVillage shop with post office · Bever
All opening hours
Current opening hours, phone and website are loaded from Google Maps (sets Google cookies).
Information from Google Maps
RelatedWhere can I shop and eat nearby?Is breakfast available?
Can we hold a party in the apartment?
Is breakfast available?
RelatedWhere can I shop and eat nearby?When is the Volg shop in Bever open?
Location, Region & Activities
14 questions
Where is Chesa Michel located?
RelatedHow far is it from Bever station to the house?What's the best way to get here?
Are the apartments suitable for families and groups?
RelatedHow are Roseg and Nair, and Morteratsch and Grisch, connected?Can you rent the whole house?Do we get a group rate for several apartments?
What can I do in summer?
RelatedAnd what about bad weather?Are the mountain railways included in the price?
What can I do in winter?
RelatedHow do I get to the ski areas?Where can I rent skis or bikes?
How do I get to the ski areas?
RelatedWhat can I do in winter?Where can I rent skis or bikes?Are the mountain railways included in the price?
Where can I rent skis or bikes?
Opening hours & contact
Skiservice CorvatschBike & e-bike hire · Celerina (Talstation)
All opening hours
BikelocalBike & e-bike hire · St. Moritz-Dorf
All opening hours
Current opening hours, phone and website are loaded from Google Maps (sets Google cookies).
Information from Google Maps
RelatedWhat can I do in winter?Where can I store skis, bikes and equipment?
Is there an indoor pool nearby?
RelatedAnd what about bad weather?
And what about bad weather?
RelatedWhat can I do in summer?Is there an indoor pool nearby?
Can you rent the whole house?
RelatedDo we get a group rate for several apartments?How are Roseg and Nair, and Morteratsch and Grisch, connected?
Do we get a guest card for buses and trains?
RelatedHow do I get to the ski areas?How far is it from Bever station to the house?
Are the mountain railways included in the price?
RelatedDo we get a guest card for buses and trains?Are there cheaper ski passes for guests of the Chesa Michel?
Are there cheaper ski passes for guests of the Chesa Michel?
RelatedAre the mountain railways included in the price?How do I get to the ski areas?
Do you also rent out individual rooms?
How are Roseg and Nair, and Morteratsch and Grisch, connected?
Help & Emergencies
6 questions
Who can I contact on site during my stay?
RelatedSomething isn't right in the apartment – who should I contact?Is there an emergency number outside the on-site team's hours?
Something isn't right in the apartment – who should I contact?
RelatedWho can I contact on site during my stay?Is there an emergency number outside the on-site team's hours?
Where can I find a doctor, pharmacy and hospital?
RelatedIs there an emergency number outside the on-site team's hours?
Is there an emergency number outside the on-site team's hours?
RelatedWhere can I find a doctor, pharmacy and hospital?Who can I contact on site during my stay?
I've locked myself out – what now?
RelatedWho can I contact on site during my stay?How do I open the key box?
I left something behind in the apartment.
RelatedSomething isn't right in the apartment – who should I contact?
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